Frequently Asked Questions
Simply reach out to our team with your vision, and we will swiftly develop a plan to transform your dreams into lasting memories.
How can I get a new internet connection?
Contact our support team by phone or WhatsApp. We will check coverage and schedule installation.
Can I change my installation date?
Yes. You can request a new date before installation. We try to adjust based on availability.
What is your cancellation policy?
You may cancel before installation without charge. Monthly plans can be stopped at the end of the billing cycle.
How does the billing process work?
Billing is monthly. Payment is due at the start of each billing cycle. Late payment may cause temporary disconnection.
How do I report internet issues?
You can report issues by phone, WhatsApp, or in person at the office. Our local team responds quickly.
Need further assistance?
Contact us for fast support and service information.
Get in Touch Today!
Our team is ready to help you with new connections, support, and service information. Contact us anytime.
+880 1873-638434 | [email protected]
Chandul, Dhaka, 1213
+880 1871-774717| [email protected]
Get in Touch with Next Gen BD
At Next Gen BD, we value your questions and feedback. Our support team is ready to help with new connections, service issues, and plan details. You can contact us anytime. We aim to provide fast and reliable support.
Contact Information
- Address: Carnival Shopping Complex, Dhaka – Chittagong Hwy, Chandul, Bangladesh
- Phone: +880 1873-638434 (Available 24/7)
- Email: [email protected] (Response within 24 hours)
For faster service, please use the contact form with the correct details. Our team will respond as soon as possible. Your satisfaction matters to us, and we look forward to serving you.